FAQs

How can I contact Shop Davinci?

You can email us at info@shop-davinci.co, and our customer service team will be happy to assist you with any questions!

Do you offer worldwide access?

Yes! Our Lightroom presets are available for instant download worldwide.

How do I receive my order?

All our products are digital downloads, meaning you’ll receive an instant download link after completing your purchase. No waiting for shipping, your presets are available immediately!

Can I change or cancel my order?

Since our products are delivered instantly, all sales are final and we cannot accept cancellations or changes once the order is placed. Please double-check your order before purchasing.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will I receive my order?

Right away! After completing your purchase, you will receive an email with your download link within minutes. If you don’t see it, please check your spam folder or contact us.

What if I don’t receive my download?

If you haven’t received your download link within 15 minutes after purchase, please check your spam folder. If it’s still not there, email us at info@shop-davinci.co, and we’ll resend it.

Do I need to pay customs or taxes?

No, since our products are digital, there are no shipping fees, customs, or additional taxes.

Do you offer refunds?

Due to the digital nature of our products, all sales are final, and we do not offer refunds or exchanges. However, if you experience any issues, please contact us, and we’ll be happy to assist you.

What if I receive the wrong files or a defective download?

If there’s any issue with your files, please email us at info@shop-davinci.co with your order details, and we will ensure you receive the correct product.